Most travel scooters ordered by 2PM ET Monday through Friday will ship from the manufacturer the same day via Fedex or UPS, and will usually arrive in 3-5 business days.
Full Size Scooters
Most medium to full-sized scooters ship within 3 business days and are delivered within 6-10 business days. The selection of some accessories or upgraded configuration options on full-sized Pride Scooters, such as special seating sizes, are considered custom orders and will take from 1-3 weeks to leave the warehouse. Pacesaver scooters are built to order, and take approximately 2 weeks to leave the warehouse. All medium or full size scooters are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the scooter arrives in the facility in your area.
Please note: These dates are an estimate only and may change. You will receive a shipping confirmation from Mobility On Wheels as soon as your order has shipped and will be contacted directly should there be any significant delay in shipping.
The EW 11 is a sharp, vintage styled scooter that will turn heads. A uniquely styled seat has enough room for a passenger to ride along behind the driver. It has a padded backrest as well as foot rests for the additional passenger to ride comfortably. The EWheels 11 doesn’t skimp on performance either, with a top speed of 18 mph and a drive range of 40 miles on a single charge.
We love the fact that the EW 11 has all types of on board storage. This allows you to hold all your needs for the day as well as items you pick up along the way. It has a large front basket, an under seat compartment, and a rear storage compartment, too. This scooter is equipped with an anti-theft alarm system and remote on/off key fob so you can park scooter and feel safe knowing your scooter won’t be stolen or used in your absence.
Lots of on board storage
Second seat for optional passenger
Rear shock absorption for an ultra-smooth ride
Bright headlight and rearview mirrors for safety
Anti-theft alarm
Twist throttle for variable speed
Arrives fully assembled
A front fork suspension, combined with dual rear shocks, make for a smooth ride. We love all the storage options and the unique rear storage compartment. The EW 11 drives with a twist throttle and includes hand breaks for quick stops. European styling with a classic paint job from the 50’s is sure to draw looks of envy and fun. Drag bars with dual mirrors, a retro style headlamp, and a motor scooter front end will bring back fond memories and create new ones.
This scooter, like all EWheels comes fully assembled and ready to ride. It will arrive curbside in a large crate (63″ x 36″ x 54″) and will be fairly heavy. You might want to consider White Glove Delivery if you see this as a potential problem.
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Warranty Information for the EW 11 Euro
This warranty is extended only to the original purchaser of the product. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.
3 Years – Frame components: including platform, seat post, and frame
1 Year – Electronic components
6 Months – Batteries
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.
This Warranty excludes:
Battery Charger: The charger carries a 30 day warranty.
Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers)
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal.
Used other than for the purpose of the purchaser’s mobility.
Repairs and/or modifications made to any part of the scooter without specific and prior consent from E-Wheels.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
MOBILITY ON WHEELS Return Policy
Please inspect your product upon delivery. If the product is damaged or is not the product ordered, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call Mobility On Wheels Customer Service.
Once accepted, the following conditions apply:
This item has a 10% Restocking Fee.
You are responsible for the cost of return shipping and the product must be in the original packaging.
The item must be in NEW CONDITION, UNUSED. Indications of use include, but are not limited to: Cracks, dirt, scratches, dirty tires, wear to seats and armrests, or damage to charging ports. We know it is tempting to take your new scooter outside immediately, and once you do, it is not returnable.
All accessories and chargers included in the scooter box must be returned. Example: Chargers, key fobs, baskets, additional shrouds. Accessories not included in scooter box, those purchased separately, do not have to be returned as part of a scooter return.
Items canceled after the product has already shipped will be considered a return.
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Return Process:
Request an RA (Return Authorization) from Mobility On Wheels within 30 days of delivery acceptance.
Once the RA has been issued from Mobility On Wheels, ship the item back to the address noted on the RA within 14 days.
Once the product is received, it will be inspected for damage and signs of use. If item shows any signs of use, Mobility On Wheels is not able to issue a refund. In the event your item is not returnable, we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
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