Description
Overview
This lightweight folding mobility scooter from EWheels is the perfect device to help get you where you need to be, giving you the freedom and security to move around your home. This marvel of technology is light and compact and can be folded in seconds for portability, fits in most car trunks, and yet still achieves an impressive 15 miles on a single charge with a rider weight capacity of 265 lbs.
Charging is easy with included charger, the powerful lithium-ion battery also operates the bright LED head and taillights, as well as the electric horn and easy-to-use controls.
This scooter is equipped with a comfortable padded seat, included armrest and front storage pouch.
If travel is in your plans, this lightweight scooter is ready to fly, being approved for onboard flight, its heaviest piece weighing just 49 lbs.
This scooter is fun and easy to drive, with a top speed of 5 miles per hour, an easy-t0-use height-adjustable delta tiller for easy steering, and built-in anti-tippers for increased stability. Flat-free tires round out this well-designed scooter.
Three Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components, seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.
Six Month Warranty
Six (6) Months from the date of purchase on the batteries and charger. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.
Consumable Items
Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
SHIPPING DAMAGE AND SHIPPING POLICIES
Shipping Damage
In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps.
Shipping – Domestic
When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.
Shipping – International
When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the original purchaser. International and offshore end-users must contact Ewheels directly to initiate the warranty process.
*Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded*
MOBILITY ON WHEELS Return Policy
Please inspect your product upon delivery. If the product is damaged or is not the product ordered, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call Mobility On Wheels Customer Service.
Once accepted, the following conditions apply:
- This item has a 10% Restocking Fee.
- You are responsible for the cost of return shipping and the product must be in the original packaging.
- The item must be in NEW CONDITION, UNUSED. Indications of use include, but are not limited to: Cracks, dirt, scratches, dirty tires, wear to seats and armrests, or damage to charging ports. We know it is tempting to take your new scooter outside immediately, and once you do, it is not returnable.
- All accessories and chargers included in the scooter box must be returned. Example: Chargers, key fobs, baskets, additional shrouds. Accessories not included in scooter box, those purchased separately, do not have to be returned as part of a scooter return.
- Items canceled after the product has already shipped will be considered a return.
- Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Return Process:
- Request an RA (Return Authorization) from Mobility On Wheels within 30 days of delivery acceptance.
- Once the RA has been issued from Mobility On Wheels, ship the item back to the address noted on the RA within 14 days.
- Once the product is received, it will be inspected for damage and signs of use. If item shows any signs of use, Mobility On Wheels is not able to issue a refund. In the event your item is not returnable, we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
- Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.