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FAQ

 

Q: Am I able to make a same-day reservation?

A: Yes. Same-day reservations are able to be made for most locations. 

 

Q: Is there an additional deposit fee for a rental?

A: No. There is no additional deposit required. The only fees associated with a rental will include the rental fee, state sales tax, delivery fee if applicable, and if the device you’re renting requires an additional product such as a chair pad or sling. 

 

Q: What areas do you service?

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Q: What locations can I rent a scooter and/or wheelchair 24 hours a day?

A: We offer 24-hour rental service for scooters & manual wheelchairs at the following locations in Atlantic City: Bally’s, Caesars, Golden Nugget, Hard Rock, Harrah’s Resort, Resorts Casino Hotel, and Tropicana. We also have 24-hour scooter & wheelchair rental service at Valley Forge Casino in Pennsylvania. We continue to expand our 24-hour service at new locations each year so be sure to check back periodically. 

 

Q: What types of equipment do you rent?

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Q:  Am I able to extend my rental if I decide I need to keep it longer?

A: Yes. You are able to extend your rental period for most devices by using the MyMobility app by visiting the Active Orders page and clicking on “Extend My Rental”. Certain devices that are limited quantity and high demand may not be able to be extended if another reservation is booked for your requested extension dates.

 

Q: How do I receive a receipt for returning my device?

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Q: I booked a reservation and see a $0.01 pending transaction along with my rental transaction. What is the $0.01 charge?

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Q: Do you sell mobility equipment?

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Q: Do you repair mobility equipment?

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Q: Where do I pick up/return my rental?

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Q: What is the cost of a rental?

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Q: Do you sell my information to any 3rd party individuals or companies?

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Q: Can the rental go out on the Boardwalk?

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