MOBILITY ON WHEELS Return Policy

Please inspect your product upon delivery. If the product is damaged or is not the product ordered, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call Mobility On Wheels Customer Service.

Once accepted, the following conditions apply:

• This item has a 10% Restocking Fee.
• You are responsible for the cost of return shipping and the product must be in the original packaging.
• The item must be in NEW CONDITION, UNUSED. Indications of use include, but are not limited to: Cracks, dirt, scratches, dirty tires, wear to seats and armrests, or damage to charging ports.  We know it is tempting to take your new scooter outside immediately, and once you do, it is not returnable.
• All accessories and chargers included in the box must be returned. Example: Chargers, key fobs, baskets, additional shrouds. Accessories not included in scooter box, those purchased separately, do not have to be returned as part of a return.
• Items canceled after the product has already shipped will be considered a return.
• Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.

Return Process:

• Request an RA (Return Authorization) from Mobility On Wheels within 30 days of delivery acceptance.
• Once the RA has been issued from Mobility On Wheels, ship the item back to the address noted on the RA within 14 days.
• Once the product is received, it will be inspected for damage and signs of use. If item shows any signs of use, Mobility On Wheels is not able to issue a refund. In the event your item is not returnable, we will contact you and you can decide if you’d like it shipped back.  You will be responsible for shipping fees to get the item back to you.
• Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.